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Kiss that big electric bill good-bye

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NORFOLK, Va. – Dominion Energy customers in Hampton Roads should be aware that if they’re more than 60 days behind on their utility payment, their service could be disconnected starting Monday, November 29.

Since March 2020, Dominion Energy stopped any disconnect during the COVID-19 pandemic. However, it is resuming regular policy.

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NORFOLK, Va. – Dominion Energy customers in Hampton Roads should be aware that if they’re more than 60 days behind on their utility payment, their service could be disconnected starting Monday, November 29.

Since March 2020, Dominion Energy stopped any disconnect during the COVID-19 pandemic. However, it is resuming regular policy.

“Beginning today, customers who are more than 60 days behind on their bill payments will begin to see disconnections of service,” explained Paula Miller, Legislative Affairs and Senior Communications Specialist for Dominion Energy. “But they’ve received multiple notices of today’s disconnect. That was through phone calls, through e-mails, through notices on their bills,” Miller added.

Residents receiving Social Services benefits should not have their utilities turned off if they meet certain criteria. You can call 211 to verify this or to find out more information on Dominion’s Energy Assistance Program. Customers can also sign up for payment plans.

If customers receive Dominion’s energy share, utility assistance or receive other aid through state assistance programs, they won’t have to worry about disconnects until March, according to Miller.

“Anyone can still call and request time to make payments and they can do that through February of 2022,” stated Miller. “They can actually call in, and no money down, they can make a payment plan and they’ll have up to 24 months to re-pay their back bill.”